Frequently Asked Questions


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 Ordering
How long does it take to process an order?
May I take advantage of a manufacturer mail-in rebate through TigerDirect?
How do I change my TigerDirect account login ID?
Is the TigerDirect website secure? What type of security features are utilized to safeguard my information?
Does TigerDirect sell or release my personal information?
Does TigerDirect offer a paper catalog?
I can't view or login to the TigerDirect website. What can I do?
What should I do if an item is missing from my order?
Can I pre-order a product that is not yet in stock?
Can I back order an item that is out-of-stock?
Can TigerDirect Customer Support agents physically obtain a product and describe it to me?
I received an email indicating that a product is now in stock. But when I check the website, the product is out-of-stock. Why?
How do I use TigerDirect's shopping cart?
Why does TigerDirect place Quantity limit restrictions on some items?
Do open box items qualify for rebate offers?
What is the difference between TigerDirect.com and TigerDirect.ca?
Does TigerDirect accept phone, fax, email , chat or mail orders?
I didn't see an order confirmation page. Did my order go through?
I think I may have placed a duplicate order. What should I do now?
I think I may have placed a duplicate item on my order. What should I do now?
After I submit an order with TigerDirect, how will I be advised of the order's progress?
How can I check my TigerDirect order status online?
Can I add, change or remove items from my order after it has been submitted?
May I combine two separate orders to save on shipping costs?
How can I cancel my order?
Click here to see more from category 'Ordering'

 
 Contact
How can I contact AIT?
Can I place an international order online?
Why do i have to give my phone number to place an order?
How do I know if I won a sweepstake?
How do I enter your sweepstakes?
I was dealing with a specific agent, and would like to use him again? How can I contact him directly?
I would like a situation escalated, and would like to speak to a manager. How can I contact one?
Can I speak to the CEO or president of the company?
Why am I unable to use my “Bill me later” TigerDirect Preferred account?
I cannot access your webpage from my country. What happened?
A product I purchased at TigerDirect has been recalled by the manufacturer, can TigerDirect help me in returning this item back to the manufacturer?
I sent an e-mail to TigerDirect.com 3 days ago and I do not have a response. What should I do?
I returned an item but my PayPal account was not credited, what can I do?
How do I contact TigerDirect?
How do I get special offers, coupon codes, and exclusive promotions?
What information should I provide TigerDirect when I call, email or fax?
How can I subscribe to TigerDirect Email Blasts ?
How can I unsubscribe to TigerDirect email blast ?
I unsubscribed to TigerDirect email blast already, why I still receive email blasts from you?
Does TigerDirect offer any technical support or advice?
Does TigerDirect have a store where I can physically purchase my merchandise?

 
 Credits
I returned an item back to the warehouse but have not received my refund. What can I do?
If I used Google as my payment method, who do I contact for an exchange/return?
How come I am not able to use my TigerDirect Preferred Account?
What is the Rebate Assurance Policy?
There are charges on my account different than the total of my order. What are they?
I received an email indicating that the serial number of the item RA does not match the serial number of the product I originally purchased from TigerDirect.com. What should I do?
UPS has returned my order/package to TigerDirect. What happens now?
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
How do refunds/credits work? How is a refund/credit applied? Does TigerDirect offer in-store credit?
I have a double authorization on my credit card account. What can I do?
I want my shipping and handling refunded back because there was an issue with my order delivery time.
A refund check was sent to me but I never received it, what can I do?
I cancelled an item I need my check refunded back. What can I do?
I overpaid on an order and I need my check refunded back. What can I do?
I returned an item back to the warehouse but have not received my refund. What can I do?
Click here to see more from category 'Credits'

 
 Payment
What are the credit limits I can receive?
How does do I get a larger credit limit?
If I was to ask, can an agent let me know that a soft inquiry was done to my credit bureau report in order to provide me with the pre-approved offer?
If I change my mind after approval is obtained, can we void the request?
What is Comenity Capital Bank's phone number?
Why was I Pre-Approved to TigerPay?
Am I guaranteed approval for the TigerDirect Credit Card?
Can I opt-out of future prescreens for TigerDirect credit services?
Why did I receive the “notify by mail” response when applying for TigerPay?
Can I pay my balance off before my deferred interest purchase ends?
May I choose to change my financing option plan anytime during the life of the plan?
Is there an annual fee on the TigerDirect Credit Card?
Can I make a return without my receipt when I made the purchase on my TigerDirect Credit Card?
If I used Google as my payment method, who do I contact for an exchange/return?
For how long do items stay on my temporary wish list?
Will the payment terms associated with my TigerDirect Preferred account change?
How come I am not able to use my TigerDirect Preferred Account?
Why am I unable to use my “Bill me later” TigerDirect Preferred account?
There are charges on my account different than the total of my order. What are they?
What payment methods are allowed for international customers?
I noticed some charges from your company that I did not make or authorize. What should I do?
What is verified by VISA, and do I need to enter information in it?
Why is my order being held when the bank shows the charge was approved?
Do open box items qualify for rebate offers?
I sent in a check/ money order but my order has not been released. What should I do?
Click here to see more from category 'Payment'

 
 Products
Is it mandatory to have an RA number in order to return a product to TigerDirect?
How do I acquire a Return Authorization number (RA#)?
What address should I send my return to?
May I exchange my RA item for a different product?
How do I check the status of my RA?
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
I am certain that my return was delivered to TigerDirect, but it hasn't been marked as "received" on the RA Status page. Why?
Approximately how long does it take for TigerDirect to process an RA?
I just checked my order status online and the current status is "returned." What does this mean?
Is it necessary to return each individual accessory when I send in a return? What should I include with my RA?
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
Will TigerDirect cross-ship replacement merchandise?
Will TigerDirect cross-ship a replacement CPU?
The heatsink and/or fan of the retail CPU I purchased is faulty. How do I get it replaced?
I received an email indicating that the item I RA is no longer available or is backordered. What happens now?
Does TigerDirect have a recycling program?
The tracking number for my return confirms that TigerDirect has received my returned product, but the RA Status page still does not show that it has been received. What now?
What is Dimensional weight? How is weight calculated?
How do I know if the unlocked phone I purchased will work in my country/location?
Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?
How do I update my GPS Maps?
How do I know if I won a sweepstake?
What's the difference between Microsoft System builder and Microsoft Retail Version?
What Is A Limited Warranty?
For how long do items stay in my wish list?
Click here to see more from category 'Products'

 
 Shipping
How can I contact AIT?
How long will AIT hold my packages before returning them back to the shipper?
How long will AIT take to deliver my package?
Are there certain areas AIT will not ship to?
What are the physical restrictions for APO/FPO packages?
Can I place an international order online?
Do all shipping companies deliver to my home, front door, inside rooms?
Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?
What is Dimensional weight? How is weight calculated?
I checked my order status online and was advised that my order was on hold. Why?
After I submit an order with TigerDirect, how can I check my order/shipping status?
What is YRC? Didn’t you ship freight orders with Yellow Freight or Roadway?
How and where can I track my package?
What is that group of numbers and letters at the bottom I have to copy? Why is this necessary?
I am getting an error with tracking my package from the captcha box, what do I do?
If I purchased an item online am I able to pick it up at a store?
If I used Google as my payment method, who do I contact for an exchange/return?
I’m having a delivery issue; the customer service rep mentioned something about “Drop Ship.” Can you please clarify what “Drop Ship” is?
Does TigerDirect have a recycling program?
Does TigerDirect have a email blast email that I can subscribe to?
How do I get my tracking number?
My tracking number is not working. What should I do?
UPS has my package but they have not delivered it yet. Why?
Why was a UPS InfoNotice left on my door?
I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
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TigerDirect is not responsible for typographical or photographic errors. Prices and specifications are subject to change without notice.

* Price after manufacturer mail-in rebate. Restrictions apply.

† Where this symbol appears, it means the product has been factory recertified.

†† Coupons cannot be combined with any other coupon, offer, sale or discount. Coupons are not applicable to prior orders. Coupons are subject to change without notice. One coupon redeemable per item per customer. Not redeemable for cash. Limited to stock on hand. (ANY OTHER USE CONSTITUTES FRAUD)

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