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Throughout this Service Contract, the words, “We”, “Us”, and “Our” refer to AIG Warranty Services and Ins

urance Agency, Inc. (“AIGWS”). The words, “You” and “Your” refer to the Contract Holder or the person to whom the Service Contract was properly transferred.

TERM and COVERAGE: For products qualifying for sale with a repair plan, the term of this Service Contract commences after the expiration of the manufacturer’s warranty. The term length purchased can be confirmed by referencing your sales receipt. This Service Contract covers qualifying products sold in USA only.

1.  SERVICE:  For service on Your product during the manufacturer’s warranty period, please contact the manufacturer at the number or website listed in Your owner’s manual. After the manufacturer’s warranty expires, please call 1-888-969-2260.

·          Arrangements will be made to have your product serviced On-Site.

·          Due to environmental and technical requirements, some products, such as but not limited to, laptop computers, may require shipping the product to a designated location for repair rather than repairing them on-site. In this case, all shipping charges will be covered under this Service Contract.

·          Repair Service will be available during normal business hours, Monday through Friday, and will be provided by a manufacturer authorized service center or someone we designate.

·          All Service Contract coverage is applicable only to the items, costs and time periods not covered by the express manufacturer warranty regardless of whether the manufacturer is out of business.

·          AT OUR OPTION, REPLACEMENT PARTS OR REPLACEMENT PRODUCTS WILL BE NEW OR REMANUFACTURED. NON-ORIGINAL MANUFACTURER’S PARTS WILL PERFORM TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL PRODUCT.

                INTERNATIONAL SERVICE: If Your product requires service and is located outside of the U.S.A. or Canada, please call 01-770-417-2189 or send an e-mail to tdsupport@waca.com.  If the product is still covered by the manufacturer’s warranty, You will need to contact the manufacturer for service locations worldwide. If the product is out of the manufacturer’s warranty period, We will ask you to locate service in Your area, to get an estimate for the repair, to get an authorization from Us for the repair, to remit payment to the service center and to send Us the invoice. We will reimburse You for the authorized amount of the claim in U.S. Dollars. 

2.        ADDITIONAL COVERAGES: Power Surge Protection: This Service Contract provides power surge protection in excess of any other insurance coverage, from date of purchase of this Service Contract.  No Lemon Guarantee:  Following the expiration of the manufacturer’s warranty term and after three service repairs have been completed on the product covered under this Service Contract within a twelve (12) month period, and that covered product requires a fourth repair, as determined by Us, We will replace it with a product of comparable performance, not to exceed the original selling price of the product. Technical advances may result in a replacement product with a lower selling price than the original product. The original product and purchase receipts must be returned to Us, along with three separate service repair receipts from separate service repair incidents, all authorized by Us, in order to qualify. One service authorization number is equal to one repair. Keep Your service receipts. Copies of service receipts cannot be provided by Us. Preventive maintenance checks, cleanings, product diagnosis, customer education, accessory repairs or replacements, and computer software related problems are not considered repairs for the purpose of this No Lemon Guarantee. Once the product is replaced or cash settled at current market value, this Service Contract is considered fulfilled. Laptop Coverage: This service contract covers LCD screens. Coverage includes express shipping to depot servicer of our choice.

3.        SERVICE CONTRACT LIMITS OF LIABILITY (Aggregate Limit): The total payment (s) for all claims under this Service Contract shall not exceed the original selling price of the covered product or system, except in those cases in which the No Lemon Guarantee applies. If We determine that the product covered under this Service Contract is irreparable, We may replace the covered product with one of like kind, quality and functionality. Once the product is replaced, this Service Contract is considered fulfilled.

4.        PURCHASE RECEIPTS AND SERVICE RECORDS: This Service Contract and all original receipts may be required for any service or replacement of the covered product. Please keep them in a safe place.

5.        EXCLUSIONS – WHAT IS NOT COVERED:  This Service Contract DOES NOT Cover:

·          Any malfunction, defect, breakdown, or disruption of any product functions or the function of any related component or software arising from any design flaw caused by or arising from or related to, directly or indirectly, any design, planning or engineering incompatibility, omission, or deficiency with the incidence of any date.

·          Loss or damage caused by accidental or intentional physical damage, spilled liquids, insect infestation, misuse, abuse, or service costs or damage caused by unauthorized repair personnel.

·          Replacement costs for lost or consumable parts (knobs, remote control devices, cartridges, drums, batteries, etc.), problems due to improper and/or unauthorized installation or repairs, and cosmetic damage (such as cracked cases and broken hinges) or defects that do not inhibit the proper operation and performance of covered items.

·          Products provided for public, commercial use or rental. Use of a product for these purposes will void this Service Contract.

·          Loss or damage to stored data; repairs related to software, computer viruses, display markings caused by video games or computer programs, or computer hardware that is added after the original purchase.

·          Special, indirect, consequential, or incidental damages.

·          “No problem found” diagnosis.

·          Diagnostic fees for non-covered repairs.

·          The cost of data recovery or other consequential or incidental damages.

·          Personal items left in the product to be repaired.

·          Image Burn

·          Theft

6.        SERVICE CONTRACT HOLDER’S RESPONSIBILITIES: We strongly recommend (but do not require as a condition of this Contract) the regular back up of the data and software.

7.        MANUFACTURER’S RESPONSIBILITIES:  Parts and services covered during the manufacturer's warranty period are the responsibility of the manufacturer.

8.        RENEWAL: If a renewal contract is offered by Us, the contract price will reflect the age of the product and current service costs at the time of the renewal.

9.        TRANSFER: This Service Contract may be transferred to an eligible party to whom You sell or give the covered product while this Service Contract is in force. You must notify the Administrator in writing at the address cited at the end of this contract of the name and address of the new owner within fifteen (15) days of the change of ownership. Proof of ownership will be requested as part of the transfer documentation.

10.     CANCELLATION: You may cancel this Service Contract for any reason at any time. To cancel this Service Contract, You must notify the Administrator in writing at the address cited at the end of this contract. If You cancel within thirty (30) days of receipt of Your Service Contract, and We have not paid a repair claim or replaced the product, You will receive a full refund of the purchase price of the Service Contract. If You cancel this contract after thirty (30) days after receipt of this contract, or at anytime after We have paid a claim, You will receive a pro rata refund of the Service Contract price based on the days remaining less a cancellation fee of $25.00 or 10% of the Service Contract price, whichever is lesser. We will not cancel this Service Contract except for: a) fraud, b) material misrepresentation, c) non-payment of the Service Contract price, d) violation of any of the terms and conditions of this Contract which occurs after the effective date and which materially and substantially increases the service required, e) or if required to do so by any regulatory authority. Notice of Our cancellation will be in writing and delivered to You at Your address at least thirty (30) days prior to cancellation. If We cancel this Service Contract, Your refund will be based on 100% of the unearned pro rata Service Contract price.

11.     SERVICE CONTRACT PROVIDER (OBLIGOR): AIGWS is the Obligor and Provider under this Service Contract except in California, Oklahoma and Wisconsin. AIGWS can be contacted at: 500 West Madison St., Chicago, IL 60661 and Telephone Number 1-800-250-3819 or Warranty@aig.com. The Dealer is the Obligor in those states which require the Dealer to be the obligor. Warranty Corporation of America is the administrator of this service contract.

12.  CONTRACTUAL LIABILITY INSURER:  If You reside in any of the following states: AL, AK, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, ND, OH, OR, PA, RI, SC, SD, TN, TX, UT, VT, WA, WV, WI or WY, this ESC is secured by a contractual liability insurance policy provided by Illinois National Insurance Company, 175 Water St, 20^th Floor, New York, NY 10038 and telephone number (800) 250-3819. If, within sixty (60) days, We have not paid a covered claim, provided You with a refund or You are otherwise dissatisfied, You may make a claim directly to the insurance company.

    If You reside in any of the following states: AR, CA, FL, MS, OK, NY, NC or VA, this ESC is secured by a contractual liability insurance policy provided by New Hampshire Insurance Company, 175 Water St, 20^th Floor, New York, NY 10038 and telephone number (800) 250-3819. If, within sixty (60) days, We have not paid a covered claim, provided You with a refund or You are otherwise dissatisfied, You may make a claim directly to the insurance company.

If You reside in one of the following states, these provisions apply to You:

     ARIZONA: If your written notice of cancellation is received prior to the expiration date, the Administrator shall refund the remaining pro-rata price, regardless of prior services rendered under the Plan.

     CALIFORNIA: AIG Warranty Guard, Inc. (AIGWS) is the Obligor under this Plan.  AIG Warranty Guard, Inc. (AIGWG) and AIG Warranty Services Insurance Agency, Inc. can be contacted at 500 West Madison Street, Chicago, IL 60661. 

     CONNECTICUT: The expiration date of this Plan shall automatically be extended by the duration that the product is in our custody while being repaired.  In the event of a dispute with the Administrator, you may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs.  The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Plan

     GEORGIA: Cancellation will comply with Section 33-24-44 of the Georgia Code.

     KANSAS: This Plan is not an insurance policy.

     NEVADA: If you cancel this Plan, no deduction shall be made from the refund for the cost of any service received. 

     NORTH CAROLINA: The purchase of this Plan is not required either to purchase or to obtain financing for a home appliance.

  OKLAHOMA: The Dealer is the Obligor under this Plan.  This Plan is not issued by the manufacturer or wholesale company marketing the product covered by this Plan.  This Plan will not be honored by such manufacturer or wholesale company.  If either you or we cancel this Plan, the return of the Plan price will be based upon one hundred percent (100%) of the unearned pro rata price of the Plan, less the cost of any service received. 

      SOUTH CAROLINA: To prevent any further damage, please refer to the owner's manual.  In the event the service contract provider does not provide covered service within (60) days of proof of loss by the contract holder, the contract holder is entitled to apply directly to the New Hampshire Insurance Company.  If the insurance company does not resolve such matters within (60) days of proof of loss, they may contact the SC Department of Insurance, P.O. Box 100105, Columbia, SC  29202-3105, (800) 768-3467.

       TEXAS: If You purchased this Service Contract in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service contract provider may be addressed to the Texas Department of Licensing and Regulations, PO Box 12157, Austin, TX 78711, telephone number (512) 463-2906 or (800) 803-9202.

       UTAH: Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guarantee Association.

       WISCONSIN: This Contract is subject to limited regulation by the Wisconsin Office of the Commissioner of Insurance. Warranty Corporation of America is the Obligor under this Contract. This Contract shall not be cancelled due to unauthorized repair of the covered product. If You cancel this Contract, no deduction shall be made from the refund for the cost of any service received. This Contract is backed by a contractual liability policy with limits of liability of $5000 per claim and $25,000 in aggregate per plan.

Administered By:

Warranty Corporation of America

PO Box 2744, Norcross, GA 30091-2744

Toll-Free Customer Service: 1-888-969-2260

Throughout this Replacement Plan, the words, “We”, “Us”, and “Our” refer to AIG Warranty Services and Insurance Agency, Inc. (“AIGWS”). The words, “You” and “Your” refer to the Contract Holder or the person to whom the Replacement Plan was properly transferred.

TERM and COVERAGE: For re-manufactured laptop computers covered by a Replacement Plan, the term of this Replacement Plan commences at date of product purchase and is inclusive of the manufacturer’s warranty. For all other products qualifying for sale with a replacement plan, the term of this contract commences after the expiration of the manufacturer’s warranty. The term length purchased can be confirmed by referencing your sales receipt.  This Replacement Plan covers qualifying products sold in USA only.

1.  WHEN YOUR COVERED PRODUCT FAILS TO OPERATE:  For service on Your product, during the manufacturer’s warranty period, please contact the manufacturer at the number or website listed in Your Owner’s Manual.  After the manufacturer’s warranty expires, please call 1-888-969-2260.

·    Your product will be replaced rather than repaired.

·    You will be given a Return Authorization Number (RA#), which needs to be marked on the outside of the shipping carton.

·    You will be required to ship the covered product to a designated location.

·    You are responsible for the cost of freight and insurance to the point of replacement.

·    Upon inspection of the covered product, if your product qualifies, You will be sent one of the following: A new or re-manufactured product of like kind and quality; a merchandise replacement voucher; a gift certificate or a check. The value of each of these items will be equal to the original selling price of the product covered under this Replacement Plan, excluding taxes, shipping and handling.

·    Once the covered product is replaced, this Replacement Plan is consider fulfilled.

INTERNATIONAL SERVICE: If Your product requires replacement and is located outside of Canada or the U.S.A., please call 01-770-417-2189 or send an e-mail to tdsupport@waca.com.  If the product is still covered by the manufacturer’s warranty, You will need to contact the manufacturer for service locations worldwide. If the product is out of the manufacturer’s warranty period, We will issue a cheque to You for the original purchase price of the covered product, excluding taxes, shipping and handling. 

2.  ADDITIONAL COVERAGES:

·          This Plan provides power surge protection in excess of any other insurance coverage, from date of purchase of this Replacement Plan.

·          This Plan covers manufacturer’s defects in materials and workmanship.

·          This Plan provides coverage for product failures due to dust, heat, humidity and normal wear and tear.

·          Laptop Coverage – This service contract covers LCD screens.  

3.  REPLACEMENT PLAN LIMITS OF LIABILITY (Aggregate Limit): The total payment (s) for all claims under this Replacement Plan shall not exceed the original purchase price of the covered product or system, excluding taxes, handling and shipping.

4.  PURCHASE RECEIPTS: This Replacement Plan and all original receipts may be required for any replacement of the covered product. Please keep them in a safe place.

5.  EXCLUSIONS – WHAT IS NOT COVERED:  This Replacement Plan DOES NOT Cover:

·    Any malfunction, defect, breakdown, or disruption of any product functions or the function of any related component or software arising from any design flaw caused by or arising from or related to, directly or indirectly, any design, planning or engineering incompatibility, omission, or deficiency with the incidence of any date.

·    Loss or damage caused by accidental or intentional physical damage, spilled liquids, insect infestation, misuse, abuse, or service costs or damage caused by unauthorized repair personnel.

·    Replacement costs for lost or consumable parts (knobs, remote control devices, cartridges, drums, batteries, etc.), problems due to improper and/or unauthorized installation or repairs, and cosmetic damage (such as cracked cases and broken hinges) or defects that do not inhibit the proper operation and performance of covered items.

·    Products provided for public, commercial use or rental. Use of a product for these purposes will void this Replacement Plan.

·    Loss or damage to stored data; repairs related to software, computer viruses, display markings caused by video games or computer programs, or computer hardware that is added after the original purchase.

·    Special, indirect, consequential, or incidental damages.

·    “No problem found” diagnosis.

·    The cost of data recovery or other consequential or incidental damages.

·    Personal items left in the product to be replaced.

·    Image Burn.

·    Theft

6.  REPLACEMENT PLAN HOLDER’S RESPONSIBILITIES: We strongly recommend (but do not require as a condition of this Replacement Plan) the regular back up of the data and software.

7.  MANFACTURER’S RESPONSIBILITIES:  Parts and services covered during the manufacturer's warranty period are the responsibility of the manufacturer.

8.  RENEWAL: This Replacement Plan is NOT renewable.

9.  TRANSFER: This Replacement Plan may be transferred to an eligible party to whom You sell or give the covered product while this Replacement Plan is in force. You must notify the Administrator in writing at the address cited at the end of this contract of the name and address of the new owner within fifteen (15) days of the change of ownership. Proof of ownership will be requested as part of the transfer documentation.

10.     CANCELLATION: You may cancel this Replacement Plan for any reason at any time, if the covered product has not been replaced. To cancel this Replacement Plan, You must notify the Administrator in writing at the address cited at the end of this contract. If You cancel within thirty (30) days of receipt of Your Replacement Plan, and We have not replaced the product, You will receive a full refund of the purchase price of the Replacement Plan. If You cancel this contract after thirty (30) days after receipt of this contract, and the covered product has not been replaced, You will receive a pro rata refund of the Replacement Plan price based on the days remaining less a cancellation fee of $25.00 or 10% of the Replacement Plan price, whichever is lesser. We will not cancel this Replacement Plan except for: a) fraud, b) material misrepresentation, c) non-payment of the Replacement Plan price, d) violation of any of the terms and conditions of this Contract which occurs after the effective date and which materially and substantially increases the service required, e) or if required to do so by any regulatory authority. Notice of Our cancellation will be in writing and delivered to You at Your address at least thirty (30) days prior to cancellation. If We cancel this Replacement Plan, Your refund will be based on 100% of the unearned pro rata Replacement Plan price. 

11.     SERVICE CONTRACT PROVIDER (OBLIGOR): AIGWS is the Obligor and Provider under this Service Contract except in California, Oklahoma and Wisconsin. AIGWS can be contacted at: 500 West Madison St., Chicago, IL 60661 and Telephone Number 1-800-250-3819 or Warranty@aig.com. The Dealer is the Obligor in those states which require the Dealer to be the obligor. Warranty Corporation of America is the administrator of this service contract.

12.   Contractual Liability Insurer: If You reside in any of the following states: AL, AK, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, ND, OH, OR, PA, RI, SC, SD, TN, TX, UT, VT, WA, WV, WI or WY, this ESC is secured by a contractual liability insurance policy provided by Illinois National Insurance Company, 175 Water St, 20^th Floor, New York, NY 10038 and telephone number (800) 250-3819. If, within sixty (60) days, We have not paid a covered claim, provided You with a refund or You are otherwise dissatisfied, You may make a claim directly to the insurance company.

    If You reside in any of the following states: AR, CA, FL, MS, OK, NY, NC or VA, this ESC is secured by a contractual liability insurance policy provided by New Hampshire Insurance Company, 175 Water St, 20^th Floor, New York, NY 10038 and telephone number (800) 250-3819. If, within sixty (60) days, We have not paid a covered claim, provided You with a refund or You are otherwise dissatisfied, You may make a claim directly to the insurance company.

If You reside in one of the following states, these provisions apply to You:

     ARIZONA: If your written notice of cancellation is received prior to the expiration date, the Administrator shall refund the remaining pro-rata price, regardless of prior services rendered under the Plan.

     CALIFORNIA: AIG Warranty Guard, Inc. (AIGWS) is the Obligor under this Plan.  AIG Warranty Guard, Inc. (AIGWG) and AIG Warranty Services Insurance Agency, Inc. can be contacted at 500 West Madison Street, Chicago, IL 60661. 

     CONNECTICUT: The expiration date of this Plan shall automatically be extended by the duration that the product is in our custody while being repaired.  In the event of a dispute with the Administrator, you may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs.  The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Plan

     GEORGIA:  Cancellation will comply with Section 33-24-44 of the Georgia Code.

     KANSAS: This Plan is not an insurance policy.

     NEVADA: If you cancel this Plan, no deduction shall be made from the refund for the cost of any service received. 

     NORTH CAROLINA: The purchase of this Plan is not required either to purchase or to obtain financing for a home appliance.

  OKLAHOMA: The Dealer is the Obligor under this Plan.  This Plan is not issued by the manufacturer or wholesale company marketing the product covered by this Plan.  This Plan will not be honored by such manufacturer or wholesale company.  If either you or we cancel this Plan, the return of the Plan price will be based upon one hundred percent (100%) of the unearned pro rata price of the Plan, less the cost of any service received. 

      SOUTH CAROLINA:To prevent any further damage, please refer to the owner's manual.  In the event the service contract provider does not provide covered service within (60) days of proof of loss by the contract holder, the contract holder is entitled to apply directly to the New Hampshire Insurance Company.  If the insurance company does not resolve such matters within (60) days of proof of loss, they may contact the SC Department of Insurance, P.O. Box 100105, Columbia, SC  29202-3105, (800) 768-3467.

       TEXAS:  If You purchased this Service Contract in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service contract provider may be addressed to the Texas Department of Licensing and Regulations, PO Box 12157, Austin, TX 78711, telephone number (512) 463-2906 or (800) 803-9202.

       UTAH: Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guarantee Association.

       WISCONSIN:  This Contract is subject to limited regulation by the Wisconsin Office of the Commissioner of Insurance. Warranty Corporation of America is the Obligor under this Contract. This Contract shall not be cancelled due to unauthorized repair of the covered product. If You cancel this Contract, no deduction shall be made from the refund for the cost of any service received. This Contract is backed by a contractual liability policy with limits of liability of $5000 per claim and $25,000 in aggregate per plan.

Administered By:

Warranty Corporation of America

PO Box 2744, Norcross, GA 30091-2744

Toll-Free Customer Service: 1-888-969-2260